Revoke your purchase or ordered the wrong product?

The customer has the right to return products that the customer does not wish to keep within 20 days (right of withdrawal). The right of withdrawal does not cover special products and customer-unique items or profile products.

When returning a product that the customer does not wish to keep (right of withdrawal), a return slip issued by must be included and the product must be returned in its original condition and in unbroken packaging. The return is submitted to Posten and return shipping is paid by the customer.

If you want to replace an item, you can easily do so by returning it to us and ordering a new one at

Received a defective product, a product with transport damage or a wrongly delivered product?

Any defects in the product must be reported within 7 days of the defect being discovered. Visible transport damage must be reported to the driver and noted on the waybill immediately upon receipt in order to be able to claim against

Costs for return shipping of defective products, wrongly delivered products and transport damage are borne by after an approved complaint. Return slip and shipping slip issued by must accompany the returned goods. It is included that Posten collects the return on site.

If you have an account, you can easily report returns and complaints under my orders.

  1. Log in to " My Account "
  2. Go under "My Orders" and "Order History + Track Your Order + Return Product."
  3. Click on the " SE ORDER " symbol with a "Magnifying glass ." Here you choose which product/article you want to return by clicking on the Green Arrow "Return Product"
  4. Fill in the form and click Continue..
  5. Or contact our customer service at [email protected] .

If you do not have an account , contact us to report returns, complaints and obtain shipping documents. Contact us at [email protected] and we will help you. 

Please note that it can take up to 5 working days after the return reaches our warehouse for us to start processing the case. We do everything we can to handle your return as quickly as possible.

Defects that are not reported within one year of the product being delivered to the customer cannot be asserted. For consumers, mandatory consumer legislation applies at all times.